# Frequently Asked Questions



# Having problems after a trap.nz update

<span style="font-weight: 400;">trap.nz often has updates, however, despite vigorous testing, sometimes there can be issues that are found after a release that is unexpected.</span>

<span style="font-weight: 400;">Here are the steps to take if you find that your trap.nz phone app is not showing as you expect it to.</span>

<span style="font-weight: 400;">1. Access the menu by the three lines at the top right of the screen.</span>

<span style="font-weight: 400;">[![1.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/1.png)](https://help.trap.nz/uploads/images/gallery/2024-03/1.png)</span>

<span style="font-weight: 400;">2. Click on the **Logs** tab</span>

<span style="font-weight: 400;">[![2.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/2.png)](https://help.trap.nz/uploads/images/gallery/2024-03/2.png)</span>

<span style="font-weight: 400;">This will show any records that are still in your phone. (this step is to ensure that in case of records not synching you have access to them if needed), ensure you have done this for all of the projects you have completed work in during the last week.</span>

<span style="font-weight: 400;">3. Click on the Export logs tab at the top left side of the screen</span>

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 50%;">[![3.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/3.png)](https://help.trap.nz/uploads/images/gallery/2024-03/3.png)</td><td style="width: 50%;">[![10.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/10.png)](https://help.trap.nz/uploads/images/gallery/2024-03/10.png)</td></tr></tbody></table>

<span style="font-weight: 400;">4. Click on the export your collected data and email it to yourself, then click on the export debug log and email it to yourself.</span>

<span style="font-weight: 400;">[![4.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/4.png)](https://help.trap.nz/uploads/images/gallery/2024-03/4.png)</span>

<span style="font-weight: 400;">5. A pop-up will appear showing the options, if mail is not one of them, check the “more” section.[![5.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/5.png)](https://help.trap.nz/uploads/images/gallery/2024-03/5.png)</span>

6\. <span style="font-weight: 400;">Once you have exported the logs to yourself, go back into the menu and click on settings</span>

<span style="font-weight: 400;">[![6.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/6.png)](https://help.trap.nz/uploads/images/gallery/2024-03/6.png)</span>

<span style="font-weight: 400;">7. Then click on advanced settings.</span>

<span style="font-weight: 400;">[![7.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/7.png)](https://help.trap.nz/uploads/images/gallery/2024-03/7.png)</span>

<span style="font-weight: 400;">8. Then press and hold on the Hard reset.</span>

<span style="font-weight: 400;">[![8.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/8.png)](https://help.trap.nz/uploads/images/gallery/2024-03/8.png)</span>

<span style="font-weight: 400;">9. You will receive this message, ensure you have completed all of the steps a-c then click Perform reset.</span>

<span style="font-weight: 400;">The app will refresh and the projects should appear as you would expect.</span>

<span style="font-weight: 400;">[![9.png](https://help.trap.nz/uploads/images/gallery/2024-03/scaled-1680-/9.png)](https://help.trap.nz/uploads/images/gallery/2024-03/9.png)</span>

<span style="font-weight: 400;">If you still have issues with the app after completing these steps contact[ support@trap.nz ](mailto:support@trap.nz)</span>

# How can I tell the difference between the types of rats I catch?

<span style="font-weight: 400;">Three species of rats are present in New Zealand and all of them were introduced here.</span>

### <span style="font-weight: 400;">Ship and Norway rats</span>

**The ship rat**<span style="font-weight: 400;"> (</span>*<span style="font-weight: 400;">Rattus rattus</span>*<span style="font-weight: 400;">) is the most commonly found rat in New Zealand and is the smaller of the two European rat species. It has a tail that is longer than its body, and ears that cover the eyes when pressed forward.</span>

<span style="font-weight: 400;">Ship rats are widespread around New Zealand on the three main islands and on many offshore islands. </span>

**The Norway rat**<span style="font-weight: 400;"> (</span>*<span style="font-weight: 400;">Rattus norvegicus</span>*<span style="font-weight: 400;">) is different from the ship rat in that the tail, which is about 18 cm long, is thick and shorter than the body, which is about 20 cm long, and its ear doesn't reach the eye when pressed forward.</span>

<span style="font-weight: 400;">Norway rats are more typically associated with human activity and found in urban areas but they have also existed on more than 60 offshore islands. </span>

### <span style="font-weight: 400;">Kiore</span>

<span style="font-weight: 400;">Kiore is the Māori name for the Pacific or Polynesian rat (</span>*<span style="font-weight: 400;">Rattus exulans</span>*<span style="font-weight: 400;">). An adult kiore is approximately 4 cm shorter than an adult ship rat, but looks very similar and the two species are often confused. The tail of a kiore is shorter than the body. </span>

<span style="font-weight: 400;">[![rats fact 1.png](https://help.trap.nz/uploads/images/gallery/2023-03/scaled-1680-/rats-fact-1.png)](https://help.trap.nz/uploads/images/gallery/2023-03/rats-fact-1.png)</span>

## <span style="font-weight: 400;">How can I tell the gender of the rat I just caught?</span>

**[![rat facts 2.png](https://help.trap.nz/uploads/images/gallery/2023-03/scaled-1680-/rat-facts-2.png)](https://help.trap.nz/uploads/images/gallery/2023-03/rat-facts-2.png)**

## <span style="font-weight: 400;">How do I tell if I caught a mouse or a juvenile rat?</span>

<span style="font-weight: 400;">A young</span><span style="font-weight: 400;"> rat will have a much larger head in proportion to the rest of its body.</span>

<span style="font-weight: 400;">Baby rats are born with short tails and these tails remain smaller than the overall length of their bodies; baby mice are born with long tails and they keep these long tails throughout their lives. Mice tails are at least as long as their bodies</span><span style="font-weight: 400;">, if not often double the length.</span>

<span style="font-weight: 400;">It is important to note that rat tails</span><span style="font-weight: 400;"> are also much thicker than mice tails, though this may not be evident when a baby rat is firstborn. However, as these rodents age, you will soon be able to tell the difference between them based on their tails alone.</span>

# Understanding the difference between juvenile and mature possums

#### Understanding the difference between juvenile and mature possums

To avoid confusion when distinguishing between juvenile and mature possums, the key detail for juvenile possums is their weight, which is less than 800gm, which indicates the back rider/adult threshold.

The gestation period for a joey is 17 to 19 days. It crawls into the mother’s pouch, where it stays for five months before becoming a “back rider”. (***A juvenile possum, often referred to as a backrider is any possum under 800gm***.)

The joey is weaned at about 6 - 8 months, though some will stay with the mother until it is one year old. [https://www.predatorfreedunedin.org/resources/possum-facts](https://www.predatorfreedunedin.org/resources/possum-facts)

[![image-1728857391170.png](https://help.trap.nz/uploads/images/gallery/2024-10/scaled-1680-/image-1728857391170.png)](https://help.trap.nz/uploads/images/gallery/2024-10/image-1728857391170.png)

# Why can't new members see installations?

<div id="bkmrk-when-a-new-member-is"><section class="col-sm-9"><div><div><section class="block block-system clearfix" id="bkmrk-when-a-new-member-is-0"><article class="node node-book clearfix" id="bkmrk-when-a-new-member-is-1">When a new member is added to a project without any permissions, they have limited access.

As a basic trapper they can:

- Add new installations
- [Be assigned to existing installations](https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/managing-member-assignments "Managing member assignments")
- Add and update the records for only those installations

A Project Administrator can [update the new member's role](https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/managing-member-permissions "Managing member permissions") to <span style="text-decoration: underline;">**Advanced trapper**</span> to allow view only access to all installations via the website, or <span style="text-decoration: underline;">**Manager**</span> complete access via the web and the app. If security and privacy is a concern, it is better to specifically [assign installations](https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/managing-member-assignments "Managing member assignments") to the trapper.

Read more about what the [different roles mean and how to change members roles.](https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/managing-member-permissions "Managing member permissions")

</article></section></div></div></section></div>

# Can I record ad-hoc kills on Trap.NZ?

In the event that a pest is killed by something other than a trap (e.g. roadkill, killed by cat/dog/firearm etc.), it can be useful to record this data as part of your project.

Currently, there's no direct way of recording these in Trap.NZ, but clever folks have found a way around it.

#### To record ad-hoc kills on Trap.NZ

1. [Create a trap](https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/adding-installations "Adding installations") in your project (anywhere in your project is fine)
2. Call it something like "cat" or "dog" or "firearm" or "ad-hoc" etc.
3. Give it trap type "Unspecified"
4. Record "catches" on that trap

If you want to record multiple kills on this trap, you can do this on the website by changing the "Strike" count field.

# The Proximity alert isn’t loud enough, how can I get it louder?

##### <span style="font-weight: 400;">If you are finding the proximity function alerts are not loud enough try these steps</span>

<span style="font-weight: 400;">1. Select Settings</span>

<span style="font-weight: 400;">[![1.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/1.png)](https://help.trap.nz/uploads/images/gallery/2022-10/1.png)</span>

<span style="font-weight: 400;">2. Select sounds and vibrations</span>

<span style="font-weight: 400;">[![2.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/2.png)](https://help.trap.nz/uploads/images/gallery/2022-10/2.png)</span>

<span style="font-weight: 400;">3. Select Volume</span>

<span style="font-weight: 400;">[![3.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/3.png)](https://help.trap.nz/uploads/images/gallery/2022-10/3.png)</span>

<span style="font-weight: 400;">4. Here you can set the volume of your various apps, ensure “media” is set high</span>

<span style="font-weight: 400;">[![image-1665359793125.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/image-1665359793125.png)](https://help.trap.nz/uploads/images/gallery/2022-10/image-1665359793125.png)</span>

<span style="font-weight: 400;">If this doesn’t work you can also try the following</span>

<span style="font-weight: 400;">5. Select Advanced sound settings</span>

<span style="font-weight: 400;">[![5.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/5.png)](https://help.trap.nz/uploads/images/gallery/2022-10/5.png)</span>

<span style="font-weight: 400;">6. Separate App sound</span>

[![6.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/6.png)](https://help.trap.nz/uploads/images/gallery/2022-10/6.png)

<span style="font-weight: 400;">7. Select the App (trap.nz)</span>

[![7.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/7.png)](https://help.trap.nz/uploads/images/gallery/2022-10/7.png)

8\. <span style="font-weight: 400;">Now select the device you are wanting the alerts to play on. For example, the alert could play through the Bluetooth in your vehicle</span>

<span style="font-weight: 400;">[![8.png](https://help.trap.nz/uploads/images/gallery/2022-10/scaled-1680-/8.png)](https://help.trap.nz/uploads/images/gallery/2022-10/8.png)</span>

# How do I use the map tools?

### Moving around the map

- You can pan around the map by clicking and dragging anywhere on the map.
- Use the zoom buttons (+ and -) in the top left corner to zoom in and out of the map.

[![image-1631841475136.17.42.png](https://help.trap.nz/uploads/images/gallery/2021-09/scaled-1680-/image-1631841475136-17-42.png)](https://help.trap.nz/uploads/images/gallery/2021-09/image-1631841475136-17-42.png)

### Understanding the toolbar 

There is a toolbar at the bottom of the map. You can see the name of each tool by hovering the mouse over the icon. The first map tool section will vary depending on what part of the website you are looking at.

[![map_controls.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls.png)

<table border="1" id="bkmrk-draw-a-point-visible" style="width: 100%; border-collapse: collapse;"><tbody><tr><td style="width: 7.037%;">[![map_controls_point.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls-point.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls-point.png)</td><td style="width: 17.5308%;">Draw a point</td><td style="width: 75.4321%;">Visible for Traps, Bait Stations, Monitoring Stations, and Points of Interest</td></tr><tr><td style="width: 7.037%;">[![map_controls_line.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls-line.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls-line.png)</td><td style="width: 17.5308%;">Draw a line</td><td style="width: 75.4321%;">Visible for Lines and Points of Interest</td></tr><tr><td style="width: 7.037%;">[![map_controls_polygon.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls-polygon.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls-polygon.png)</td><td style="width: 17.5308%;">Draw a polygon</td><td style="width: 75.4321%;">Visible for Projects and Points of Interest. See "Drawing a polygon" below.</td></tr><tr><td style="width: 7.037%;">[![map_controls_edit.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls-edit.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls-edit.png)</td><td style="width: 17.5308%;">Edit features</td><td style="width: 75.4321%;">Use to edit something already drawn on the map</td></tr><tr><td style="width: 7.037%;">[![map_controls_delete.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/map-controls-delete.png)](https://help.trap.nz/uploads/images/gallery/2022-08/map-controls-delete.png)</td><td style="width: 17.5308%;">Delete features</td><td style="width: 75.4321%;">Use to delete everything already drawn on the map</td></tr></tbody></table>


### Drawing a polygon

1. To start drawing a shape on the map, click on the polygon tool to activate it (you will see the blue around the icon get slightly darker).
2. With the polygon tool active, click on the corners of the area that you want to manage. This will define the boundaries of your trapping project.
3. On the last corner, double-click to finish the drawing. The outline of the shape will complete and change to green.![image-1631841292901.14.36.png](https://help.trap.nz/uploads/images/gallery/2021-09/scaled-1680-/image-1631841292901-14-36.png)

#### Editing the polygon shape

If you didn't get the shape quite right you can change it:

- Click on the **"Edit features"** tool
- Now click inside the shape you drew and the outline will turn blue
- Hover the mouse over the edge of your shape and a small black circle will appear
- By clicking and dragging on the black circle you can adjust the boundary of the project
- When you are done adjusting, click the "Edit features" tool again and the outline will return to green[![image-1631841327237.15.05.png](https://help.trap.nz/uploads/images/gallery/2021-09/scaled-1680-/image-1631841327237-15-05.png)](https://help.trap.nz/uploads/images/gallery/2021-09/image-1631841327237-15-05.png)


#### Starting over

If your drawing has gone wrong and you'd like to start over, you can do this at any time by clicking the "Delete features" tool.

# Why don't the project stats on the main project map update immediately?

The project stats on the main project are are updated daily, not in realtime. If you have just added some data into your project, it won't show up in this stats box until the next day. If you want to check whether your records have saved, they will be saved in other areas of your project (e.g. to check if a trap record has saved, you can click on that trap, and a list of saved records will be visible at the bottom of the page).

The reason they are not updated in realtime is to improve site performance. As Trap.NZ has grown over the years, the site has become slower, and we found that updating this project stats box daily instead of in realtime improved site performance hugely.

[![image-1647912106157.21.07.png](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1647912106157-21-07.png)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1647912106157-21-07.png)

# Is my project data shared?

<div id="bkmrk-none-of-your-project"><section class="col-sm-9"><div><div><section class="block block-system clearfix" id="bkmrk-none-of-your-project-0"><article class="node node-book clearfix" id="bkmrk-none-of-your-project-1">None of your project data is shared without your permission (please see our [privacy policy](https://trap.nz/privacy)). However we very much hope that you will give us permission to share summarised data from your project. Sharing summarised data from your project helps the national dataset grow and allows New Zealand to make more informed decisions about how we manage pests.

Each project has two privacy settings which are accessible by going to the [My Projects](https://trap.nz/my-projects) page, selecting your project and then clicking "Edit":

<div><div><div><div>- **List this project publicly**Ticking this lists your project in the [Trap.NZ directory](https://trap.nz/find-projects). This allows others to find and request to join your project. The name, organisation, contact details, description, links, and location fields will be visible to the public. Personal details will remain private.
- **Share summary data**Ticking this allows us to share summarised data from your project (e.g. the number of traps, catch counts, baits used, the approximate area managed etc). Information is aggregated at a 200m x 200m grid level. This makes it difficult for anyone to determine the exact of traps and stations.

</div></div></div></div>Detailed trap or station information such as names, notes, photos and "recorded by" fields are not shared. Likewise, profile information such as member names and addresses are not shared. These are private to your project.

</article></section></div></div></section></div>

# How can I find what app version I have installed?

#### When you're logged in to the app

It is much easier to find the app version if you can log in to the Trap.NZ app. If you are unable to log in to the app, then check out the next section to find the app version number another way.

1. Select a project - the project map will load
2. Tap the hamburger menu in the top right corner [![Hamburger menu](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1646874911464.jpeg)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1646874911464.jpeg)
3. Click "About"
4. The version number is listed under the "App" heading

[![App: About menu](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1646873413713.jpeg)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1646873413713.jpeg)

#### Finding the app version on Android

It is much easier to find the app version if you can log in to the Trap.NZ app. If you are unable to log in to the app on your Android device, then you can find it by:

1. Find the Trap.NZ app icon, either on your home screen or in your app drawer
2. Long press on the Trap.NZ icon until a pop-up menu shows
3. Click on "App info" [![Android - Trap icon app info](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1647213571277.png)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1647213571277.png)
4. Scroll down and click "App details"
5. The Google Play store will open on the Trap.NZ app page
6. Click on "What's new" [![Trap.NZ - What's new](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1647214345572.png)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1647214345572.png)
7. Scroll down to view the "App info" section
8. The version number is shown next to "Version" [![Trap.NZ App info - version number](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1647214509771.png)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1647214509771.png)

#### Finding the app version on iOS (Apple)

# What coordinate system does Trap.NZ use?

Trap.NZ uses WGS84 (EPSG 4326) projection

##### Helpful links

- [https://epsg.io/4326](https://epsg.io/4326)
- [https://www.geodesy.linz.govt.nz/concord/index.cgi?popular=1](https://www.geodesy.linz.govt.nz/concord/index.cgi?popular=1)
- [Convert CRS in QGIS](https://docs.qgis.org/3.28/en/docs/training_manual/vector_analysis/reproject_transform.html#moderate-fa-saving-a-dataset-to-another-crs)

# How to bulk load tracks and traps from DNR Garmin?

<section class="col-sm-9" id="bkmrk-rodney-bethel%2C-a-sen"><section class="block block-system clearfix" id="bkmrk-rodney-bethel%2C-a-sen-0"><article class="node node-book clearfix" id="bkmrk-rodney-bethel%2C-a-sen-1">Rodney Bethel, a Senior GIS Analyst at Palmerston North City Council, has kindly provided us with a document describing how to bulk load tracks and traps into Trap.NZ.

**&gt; [Loading Tracks and Bulk Loading Traps into Trap.NZ from the PC](https://docs.google.com/document/d/1tgvjXBzUbmw_T_Miv3-F8rzMxT8S7NKutg3Xw2IRroo/edit?usp=sharing)**

##### Table of Contents

<div><div><div><div>1. Download DNR Garmin
2. DNR Garmin Setup
3. Preparing the Shapefile for conversion
4. Converting Shapefile Tracks (Lines) into GPX
5. Importing GPX Track file into Trap.NZ
6. Preparation for “Bulk Loading” Predator Traps into Trap.NZ: 
    - Trap Preparation
    - Create the CSV from DNR Garmin Conversion
    - The Trap NZ CSV Template
7. Importing CSV Trap file into TRAP NZ

</div></div></div></div></article></section></section>

# How can I enter GPS coordinates for installation locations?

If you have GPS coordinates, you can enter them into the Manual Coordinates box when adding an installation. Then click the “***Find using manual coordinates field***” button to place the location on the map before ***saving*** the installation.

[![image-1634081324896.png](https://help.trap.nz/uploads/images/gallery/2021-10/scaled-1680-/image-1634081324896.png)](https://help.trap.nz/uploads/images/gallery/2021-10/image-1634081324896.png)

**Note that the coordinates must be in decimal Lat, Long:**  
e.g. ​-41.545769706106, 172.15099409223

**Or** **in** **NZTM format (New Zealand Transverse Mercator):**  
e.g. 1763693.1614139 5459118.2077669

If the coordinates are in another format or projection you will need to convert them first.

#### How to convert coordinates

LINZ have a handy converter here:  
[https://www.geodesy.linz.govt.nz/concord/index.cgi <span class="badge badge-notification clicks" title="7 clicks">7</span>](https://www.geodesy.linz.govt.nz/concord/index.cgi)

For example - If your coordinates are in Degrees Decimal Minutes (DDM) e.g:  
172 03.4 E 41 20.8 S

Then you will need to convert them to Decimal Degrees (DD) first:  
[https://www.geodesy.linz.govt.nz/concord/index.cgi?IS=WGS84\_G1762&amp;IH=-&amp;PN=N&amp;IC=M&amp;IO=EN&amp;ID=S&amp;OS=WGS84\_G1762&amp;OH=-&amp;OC=D&amp;OO=NE&amp;OD=H&amp;YEAR=now&amp;OP=4&amp;CI=Y&amp;do\_entry=Enter+coordinates&amp;ADVANCED=1](https://www.geodesy.linz.govt.nz/concord/index.cgi?IS=WGS84_G1762&IH=-&PN=N&IC=M&IO=EN&ID=S&OS=WGS84_G1762&OH=-&OC=D&OO=NE&OD=H&YEAR=now&OP=4&CI=Y&do_entry=Enter+coordinates&ADVANCED=1)

# Pre- Authenticated Member

#### <span style="font-weight: 400;">What is a pre-authenticated member?</span>

<span style="font-weight: 400;">This is a person who has created a trap.NZ account but has not verified their account.</span>

<span style="font-weight: 400;">To verify their account they will have to access the email address they provided when creating their account and find the email from trap.NZ, here you will find a link you will need to verify your account.</span>

<span style="font-weight: 400;">If you can’t find your trap.NZ verification email. They are often in your spam folder.</span>

<span style="font-weight: 400;">The administration of a project will be unable to assign any installation to pre-authenticated member.</span>

# I'm stuck, how do I get support?

If you do get stuck or have a curly one, send us a message via the [contact form](https://trap.nz/contact). Please include as much information as possible, including:

- Screenshots showing the issue you're experiencing
- Any relevant file attachments (e.g. CSV files)
- If using the app: 
    - What device you are using (e.g. Samsung Galaxy S10, iPhone 7)
    - What OS you have running on the device (e.g. Android 12, iOS 15.3.1)
    - The Trap.NZ app version number
- If using the website: 
    - What OS you are running (e.g. Windows 11, macOS 10.15)
    - What browser you are using (e.g. Firefox, Chrome, Safari)

#### How to find the app version number

When you're logged in to the app:

1. Select a project - the project map will load
2. Tap the hamburger menu in the top right corner [![Hamburger menu](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1646874911464.jpeg)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1646874911464.jpeg)
3. Click "About"
4. The version number is listed under the "App" heading

[![App: About menu](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1646873413713.jpeg)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1646873413713.jpeg)

#### How to find your app device information

##### Android

Settings &gt; About phone

 [![about_phone.jpg](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/about-phone.jpg) ](https://help.trap.nz/uploads/images/gallery/2022-03/about-phone.jpg)

![about software.jpg](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/about-software.jpg)

##### Apple / iOS

Settings &gt; General &gt; About

[![iPhone device information](https://help.trap.nz/uploads/images/gallery/2022-03/scaled-1680-/image-1646876204860.jpeg)](https://help.trap.nz/uploads/images/gallery/2022-03/image-1646876204860.jpeg)

# Why can’t I import data?  it says I’m not using the correct file encoding.

<span style="font-weight: 400;">If your CSV file is not being accepted and it says “Source file is not in UTF-8 encoding”, you may need to download it using another file code. In the case below ANSI needed to be substituted with Windows 1254</span>

<span style="font-weight: 400;">[![CSV file ANSI.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/csv-file-ansi.png)](https://help.trap.nz/uploads/images/gallery/2022-08/csv-file-ansi.png)</span>

<span style="font-weight: 400;">[![file encoding.png](https://help.trap.nz/uploads/images/gallery/2022-08/scaled-1680-/file-encoding.png)](https://help.trap.nz/uploads/images/gallery/2022-08/file-encoding.png)</span>

# Starting out with trap.nz

### a) Create a trap.nz account 

<span style="color: #0000ff;">[https://trap.nz/user/register](https://trap.nz/user/register)</span>

<div id="bkmrk-%28it%27s-a-good-idea-to">(it's a good idea to note down your username and password on your phone or somewhere handy)</div>For video help click the you tube link here [https://www.youtube.com/watch?v=wslsQpLdKgM](https://www.youtube.com/watch?v=wslsQpLdKgM)

#####  

<div id="bkmrk-b%29-join-an-existing-"><div><span style="color: #222222; font-family: 'Crete Round', Garamond, serif; font-size: 2.333em; font-weight: 500;">b) Join an existing project </span></div></div><div id="bkmrk-"></div><div id="bkmrk-hopefully%2C-there-is-"><section class="col-sm-9"><section class="block block-system clearfix" id="bkmrk-to-use-trap.nz-you-m-0"><article class="node node-book clearfix" id="bkmrk-to-use-trap.nz-you-m-1">Hopefully, there is an existing project close to the area you are interested in trapping. In this case, we recommend that you contact the project administrator(s) to see if you can get involved.

<span style="font-family: 'Open Sans', Arial, Helvetica, sans-serif;">Go to the <span style="color: #0000ff;">"</span></span><span style="color: #0000ff;">[Find projects](https://trap.nz/find-projects)</span><span style="font-family: 'Open Sans', Arial, Helvetica, sans-serif;"><span style="color: #0000ff;">"</span> page, accessible from the "Find projects" link on the menu bar at the top of the site.</span>

<div><section class="block block-system clearfix" id="bkmrk-click-the-%22find-a-pr-0"><article class="node node-book clearfix" id="bkmrk-click-the-%22find-a-pr-1">[<span style="color: #333333;">For video help, click the youtube link here </span>https://youtu.be/CxH3axNkr78](https://youtu.be/CxH3axNkr78)

### c) Create a new <span style="background-color: #ffffff; color: #333333;">project</span>

 If you'd like, you can create a new Trap.NZ project.

<div><div><div><div><span style="font-family: 'Open Sans', Arial, Helvetica, sans-serif;">Go to <span style="color: #0000ff;">"</span></span><span style="color: #0000ff;">[My Projects](https://trap.nz/my-projects)</span><span style="font-family: 'Open Sans', Arial, Helvetica, sans-serif;"><span style="color: #0000ff;">"</span> and click the <span style="color: #0000ff;">"</span></span><span style="color: #0000ff;">[Create a new project](https://trap.nz/node/add/trap-project)</span><span style="font-family: 'Open Sans', Arial, Helvetica, sans-serif;"><span style="color: #0000ff;">"</span> button near the bottom of the page.</span></div><div></div></div><section class="block block-system clearfix" id="bkmrk-if-there-isn%27t-a%C2%A0nea">For video help click the you tube link here [https://www.youtube.com/watch?v=ozNCAAqJlfU  ](https://www.youtube.com/watch?v=ozNCAAqJlfU)

</section></div></div>### d) trap.nz Mobile phone app 

<div><section class="block block-system clearfix" id="bkmrk-%C2%A0login-to-the-app%2C-s"> Login to the app, select the project from the list then add your installations

For video help click the you tube link here [https://www.youtube.com/watch?v=gNuHsNTCHEQ&amp;list=PLhb73jmTWJsnCLTq4CJXpkUmwHXpxBDAH&amp;index=4](https://www.youtube.com/watch?v=gNuHsNTCHEQ&list=PLhb73jmTWJsnCLTq4CJXpkUmwHXpxBDAH&index=4)

</section></div><section class="block block-system clearfix" id="bkmrk-the-below-documentat"><section class="col-sm-9"><section class="block block-system clearfix">### e) add catches using the trap.nz Mobile phone app 

Add your catches to your project

For video help click the you tube link here [https://www.youtube.com/watch?v=WWlvEaAIyVE&amp;list=PLhb73jmTWJsnCLTq4CJXpkUmwHXpxBDAH&amp;index=6](https://www.youtube.com/watch?v=WWlvEaAIyVE&list=PLhb73jmTWJsnCLTq4CJXpkUmwHXpxBDAH&index=6)

</section>If you would like more comprehensive help [https://help.trap.nz/](https://help.trap.nz/)

</section></section></article></section></div></article></section></section></div>

# App Open Beta testing

Trap.nz Open Beta Testing allows Trap.nz app users to experience the next level functionality early. It comes 'warts n all' so may have bugs, but this is your chance to help identify and fix those, why feeling like a next level trapper!

<div id="bkmrk-android-join-on-andr"><div><div><div><div>**Android**</div></div></div><div><div aria-label="Join on Android"><div><div>[Join on Android device](https://play.google.com/store/apps/details?id=com.trapnz2019)</div></div></div><div aria-label="Join on the web"><div><div>[Join via the web](https://play.google.com/apps/testing/com.trapnz2019)</div></div></div></div></div></div>[Leave the Android beta testing programme](https://support.google.com/googleplay/answer/7003180?hl=en)

<div id="bkmrk-apple-ios-join-on-an"><div><div aria-label="Join on the web"><div>**Apple iOS**</div><div>[Join on an Apple iOS device](https://testflight.apple.com/join/SIZltsEm)</div></div></div></div>[Leave the iOS beta testing programme](https://support.apple.com/en-nz/108763)

  
! Please be aware that we can provide limited support where a beta release has been used and data quality has been effected.

#### One off Android beta installs

<span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">Occasionally, we release app beta installations for instant access (bypassing the Play Store process.) The listings are available for a short time, therefore the following may have already expired:</span>

[v6.3.6 (QR / NFC)](https://play.google.com/apps/test/RQhk9NoSeTU/ahAO29uNT5bjgniTqfqudPY1PfSC9hjyIvCpqGpOgieXnVXwu1iK3lzvCrUnPMRjKAwAM3REOhTCYocIcY443gQLqH)

<span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">By default, Android will prevent this until </span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: italic; font-variant: normal; white-space-collapse: preserve;">Internal app sharing</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"> is enabled. This can be done with the following instructions:</span>

1. <span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">Open Play Store.</span>
2. <span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">Navigate to Setting. (Click on the account profile picture. which is located at the top right corner of the screen)</span>
3. <span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">To Enable Developer Options. (Goto &gt; </span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; white-space-collapse: preserve;">About</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"> Section. and Tap seven times on the Play Store Version)</span>
4. <span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;">Once you get the “You are now a developer!” prompt, you will see the “Internal App Sharing” option in the </span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; white-space-collapse: preserve;">General | User Controls</span><span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"> Section.</span>

<span style="font-size: 11pt; font-family: Arial, sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; white-space-collapse: preserve;"><span style="border-width: initial; border-style: none; display: inline-block; overflow: hidden; width: 698px; height: 395px;">![](https://lh7-us.googleusercontent.com/Dujmi8nqtOLFmbe3ElmxJHVhe0D2yDOZlaNdyuyP4bPKV_cNya7h8DlSCaXQQaRVSZNTGOU23R0NrL5M2gx7yRhOp1M1_JfG9lCsn6I1XYjxJGxCz8f4mTljuaZu5QLVCCoO4KLyX4GVjMac3t7IF6A)</span></span>

# App wont open - says “Login requires network coverage”

The app occasionally has an issue where it will not open and gives a message that it requires network coverage, even when you have reception.

This is a reply from an app user who found this worked for his Android phone

In our case this issue turned out to be about SSL certificates. The certificates installed on the Android device did not pick up the recent (2020?) changes to the root SSL certificate providers.

To test if you have the same problem as us, try the following:

Open a browser on your device and navigate to [https://trap.nz](https://trap.nz/)  
→ Trap NZ website should open OK  
In the browser, navigate to [https://api2.trap.nz](https://api2.trap.nz/)  
→ If you get an invalid SSL certificate error. Then you have the same problem as me.

SOLUTION:

On older versions of Android, the only way to update root certificates is via official Android software updates. You can generally do this by performing an ‘over the air’ Android software update from the Android settings menu, but in our case, we had to follow the manufacturer’s instructions (Zebra in our case) and manually load an updated Android OS image via a PC.