Mobile app

To use the app you need an account on the Trap.NZ website which is a member of an existing project. The Trap.NZ app works with the TrapNZ website and allows you to record trapping data on your phone. With it, you can plot traps, bait stations, monitoring stations, and bird count locations. You can also add records to installations (traps, stations and locations) when you are out in the field.

• App: Getting started
• App: Logging in
• App: Understanding the project map
• App: Menu overview
• App: Project settings
• App: General settings
• App: Checking the sync logs
• App: Adding installations
• Adding a Collocated Installation
• Installing sensor traps
• Map features
• Records overview
• Trap records
• Bait station records
• Monitoring station records
• Setting up a Bird count monitoring station
• Bird count records
• Adding one-off records - Phone app
• Point of Interest records
• Moving installations in the app
• Retiring an Installation via the trap.NZ App
• App: Using the "Walk Line" proximity function
• Setting defaults using Manual complete
• Steps to help ensure your trap.nz phone app has accurate GPS locations
• App: Recording a GPS track
• Proximity servicing adjustments
• Using Advanced field settings app
• Using Contractor mode
• Creating and Opening images taken using the trap.NZ App camera
• Exporting your Trap.nz app service logs
• Resetting the trap.nz phone app
• Check your sensors

App: Getting started

The Trap.NZ app works with the TrapNZ website and allows you to record trapping data on your phone.  With it, you can plot traps, bait stations, monitoring stations, and bird count locations. You can also add records to installations (traps, stations and locations) when you are out in the field.

The app will show you a map of your project area and works offline (when you are out of cell phone or WiFi coverage).  Records are stored and synced automatically whenever there is a data connection available.

More app help... 

 

App: Logging in

App: Understanding the project map

Map Icons

	Serviced today	Within service period	Outside service period / no records
Trap
Bait station
Monitoring station
Bird count site			N/A
Point of Interest	N/A	N/A

 

Layers menu

Tap the layers icon to view your Layer options.

Initially, only the Filters options are available, which allow you to select which installation types are visible on the map.

You can choose additional layer menu options under General Settings (such as the topographic base map, city and street labels and parcel boundaries). See more about the available layers.

When these extra options are visible, you can also choose between streets and topographic maps.

  Tap the close drawer icon to close the layers menu.

Search

Use the search tool to find installations by name.  As you type, all installations with matching text are listed. 

You can then tap the installation name to view it on the map, or click the edit icon to add a new record to it.

 

 

App: Menu overview

To access the app menu, click on the "hamburger" menu (the three horizontal lines in the top right corner of the app)

You get to the settings menu by clicking on the three horizontal lines in the top right corner (sometimes called the hamburger!).

Project Settings

Re-download files and set offline preferences

Logs

Shows a list of recent updates from the app to the server with problems highlighted. Clicking on these messages gives more detailed information for debugging purposes.

Project lines

Shows a list of your project lines. When you want to service a line, you can go to this menu to select the line you wish to service, and all the installations on that line will appear in a list. Click the edit button on the first installation you want to service to start adding records. As you save each record, the next installation's record form will load, making walking a line easier.

My Projects

Takes you back to your project list where you can switch to another project.

Settings

General app settings live here, including:

• Map layer preferences
• Record defaults
• Notification settings
• Advanced settings

About

Links to support and privacy policy, and the app version number.

Sign out

Log out of the mobile app.

App: Project settings

The app's Project Settings menu can be accessed from the app menu.

Synchronise Project 

Normally, changes to projects are synced automatically. For example - if someone else adds a trap or bait station to a project, this will become visible in the app within a few minutes. 

Clicking this button will immediately flush the project cache and force a refresh of the entire project.

Tile management

Refresh map tiles

This will re-download the map tiles for the project. This is usually not necessary, but if your map has gaps, this button may help download them.

Max tile set size

This is the number of megabytes dedicated to the map tile set of this project. 

If you need better resolution on the map you can increase this value at the cost of space on your device. Equally, f you are concerned about the lack of space on your device and don't need the map detail, you can decrease this value.

If in doubt leave it at the default (100).

The Hi-Res zoom limit indicates which zoom level the tiles will start to degrade at. The maximum zoom is 21, so if yours says 13 / 21, the map will get increasingly fuzzy as you zoom beyond zoom level 13.

App: General settings

When you first open the Settings menu, you will see each of the categories listed. Tap on the category you want to view the settings for, and the settings for that category will become visible.

You can click the question mark next to each option to get more information about what the option does.

Map

Enable base map options

Enabling any of these base map options makes them available via the layer control on the map, so you can switch between the enabled base map options.

Satellite
Enables the satellite base map.

Topographic
Enables the topographic base map.

Streets
Enables the street's base map.

Enable layer options

Layer options provide additional detail to the map.

Parcel Boundaries
Provides a map of the land, road, and other parcel boundaries, which is great for contractors and volunteers on private and public land. These are displayed as a black outline overlaid on top of the current base map.

Labels
Shows labels for regions, cities, towns, and street names on top of the current base map.

Auto map centering
Automatically move the map to keep your location in the centre of the screen.

Display installation labels
This will turn labels on or off for your traps, bait stations, and monitoring sites. The labels only show when you are zoomed in. 

Display line labels
This will turn labels on or off for your lines in the map view.

Hi-res tiles on demand
This setting will automatically download higher detail maps when you have an internet connection available (mobile or WiFi). Ideal for urban projects where network coverage is available and higher accuracy is required. These are only stored temporarily on your device and won't be available offline. To save high-detail map tiles for offline use, change the Max tile set size in Project settings.

 

 

Records

Enable advanced record fields
Enables advanced record fields such as Sex and Life stage

Display installation details
Installations can have notes entered against them on the website. Notes can be used to record hazards or access details. Notes (including some other information like coordinates and when the last record was added) can be automatically displayed when adding a record. Check this box to automatically display the installation notes.

Recorder
The name is used to identify records you make. Defaults to your name on Trap.NZ.

 

 

 

General

Accessibility Mode
Where possible and appropriate display user-friendly labels on buttons, larger fonts, etc

Smart Lines
Smart lines will automatically pull other installations into an existing line if it is within a metre of another line member

If switched off, only installations that are at the exact coordinates of line members will be pulled in.

Notifications
Help popups will appear in some situations - you can disable these once you know your way around the app.

Auto-sync incoming changes
By default, this setting is enabled, and the project will automatically update when project changes occur. This can affect performance on large projects with multiple trappers working simultaneously - in which case we recommend disabling this setting. 

When disabled, a cloud download button will appear in the menu bar when changes are detected. Press this to manually sync the changes.

Maintenance
After this period, installations are highlighted in red to indicate they need attention. Defaults to 90 days.

 

 

Advanced

Enable contractor mode
Enables contractor mode. This opens up a contact section in the installations setup screen. The contact details are available on the trap.NZ website under the installation

Disable Android Accelerated Hardware

Reset app
Press and hold this button to reset the app. Any saved settings and un-synced records will be lost.

App: Checking the sync logs

To view your app logs, select Logs from the app menu.

When the Trap.NZ app is used offline (without internet access) your data is stored locally on the device until you have internet access again. Your data is synced automatically once an internet connection is available.

Logs show the sync status of your data:

• Synced (safely on the Trap.NZ website)
• Queued (to be be synced as soon as internet access is restored), or
• Failed to sync (something went wrong with the syncing)

The cloud icon indicates items that are queued and have yet to be synced with the Trap.NZ website.

When you click on an entry, the data for that entry will be shown.

• If an entry has synced, you will see a button to “View Online”, which directs you to the website where you can view and edit the entry.
• If an entry has failed, you can view the failed message here, and use the retry button to try syncing it again

View your project log

1. Click on the hamburger menu in the top right corner of your project map to open the app menu
2. Select "Logs" from the app menu
   

App: Adding installations

 

To add an installation to your project

1. Locate where you want to add the installation on the map. You can do this by:
   • Using the pan and zoom controls to the desired location on the map, and press the Add button in the bottom right of the screen.
   • If you are physically at the installation site, use the GPS button to locate yourself on the map.
2. If the location appears wrong, drag the reticule (black crosshairs with red dot in the middle) to the correct spot and press the green tick to confirm (or the red cross to cancel). 
3. Choose which type of installation to add: Bait Station, Trap , Monitoring Site

 

 

Adding a Collocated Installation

To add a collocated installation

Collocated installations are installations located in the same place - for example:

• a trap and a monitoring site at the same location
• a double-set trap
• traps for different species in one spot.

Same place means having exactly the same coordinates (longitude, latitude.)

To add a collocated installation, you can simply copy the coordinates from one installation to another. We recommend you use the app however as this is simplifies the process.

These instructions assume you already have at least one installation at the desired location in your project. If not, follow the instructions for adding an installation above.

When you're logged in to the app and are looking at your project map:

1. Log in to the app, and select your project - the project map will load 
2. Tap on the existing installation at the desired location - the record form for that installation will load
3. Scroll down to the bottom of the form, and tap on "Add collocated installation"
4. Select which type of installation you want to add
5. Enter the details for this installation in the form that loads
6. Press and hold the "Save" button to save this installation. It will be located at the same coordinates as the original installation.

If you have not selected "display installation details" in the settings menu of the app you will see this screen. To open the options as shown above, click on the  "installation details" 

 

 

 

 

Installing sensor traps

Sensor traps allow the trapper to service the traps when they have been sprung. This removes the time spent checking traps that have not caught anything freeing up the trappers' time.

The steps to install a sensor trap using the trap.nz phone app are the same as that of a standard trap.

To add a sensor trap, you must tick the check box and add the sensor provider and sensor ID.

Access the Menu, Logs and click on the installation you have just added to ensure the trap shows as a sensor trap

Trigger the trap a number of times to push a sensor message through the system. When mobile data reception is available, synchronise the app and ensure the sensor status has been updated (green or red.) If the status has not changed, double check the sensor details are correct, and sensor network coverage is available in the trapping area.

The following error indicates the sensor is currently assigned to another trap in trap.nz. To continue, the sensor needs to be removed from that trap. This might require a project administrator to locate and make the required changes

 

Map features

By default, only the Filters list is shown.  This allows you to select which kind of stations are visible on the map.

To enable additional map features visit the General Settings screen.

Base maps

Satellite

Shows photographic satellite images.

Streets

Shows a street map.  This must be enabled by selecting Topology in General settings.

Layers

Parcel boundaries

Provides an outline of land, road, and other parcel boundaries, and is especially useful for displaying property boundaries. Enabled by selecting Parcel boundaries in General settings.

Filters

Allows you to adjust the default map view showing traps, bait, monitoring stations, and points of interest.

Records overview

Using the map, tap on the icon for any installation to add a record to it. 

If the installation is part of a trap/bait line you will see a representation of the current line at the top of the screen:

The arrow indicates the position of the installation you are currently adding a record to. Installations that haven't been updated within the maintenance period (see General Settings) are red.  Installations that have been updated within the maintenance period are green. 

The navigation arrows at the bottom of the screen will take you to the next or previous installation on the line.  This makes it easy to update traps in order as you walk a trap line.

Press and hold the save button until you see the ‘SAVED’ message, this will to upload the record to Trap.NZ. The close button will take you back to the project map.

Trap records

 

 

Date

Defaults to the current date and time. Tap it to change it.

Species caught 

Select a species from the list or leave as None.

Trap status 

Select a status from the list.

Condition 

Select a maintenance condition from the list.

Re-baited 

If you re-baited the trap, check this box and select the bait type from the list.

Bait notes

If you used a bait type which is not on the list you can note it here.

Notes 

Add any notes about the check here.

Installation details 

Tapping this will display additional details about the installation and display the "Add collocated installation" button. This allows you to create another installation at the same location. You can pin this open by checking the Display installation details checkbox in General settings.

When saved, the record indicator at the top will turn green, as will the border around the trap on the map.

 

 

Bait station records

Monitoring station records

Date

Defaults to the current date and time. Tap it to change it.

Target species 

Select a species from the list or leave it as None.

Lure

Select a lure from your favorites list.

Notes 

Add any notes about the check here.

Installation details 

Tapping this will display additional details about the installation and display the "Add collocated installation" button. This allows you to create another installation at the same location. You can pin this open by checking the Display installation details checkbox in General settings.

When saved, the record indicator at the top will turn green, as will the border around the station on the map.

Setting up a Bird count monitoring station

After undertaking pest eradication in an area, you will see a decline in catches and bait take, however, another way to see if there has been an improvement is to complete regular bird counts. trap.nz phone app has a bird count function to help you complete this.

A bird count should be held at the same time, date, and season as previously,  however, any monitoring that is taking place is good, and will still show changes. The protocol for the 5-minute bird count is here https://www.doc.govt.nz/globalassets/documents/science-and-technical/inventory-monitoring/im-toolbox-birds-incomplete-five-min-counts.pdf

 

To set up a Bird count station

You will need to add a monitoring station either via the phone app or website and select “monitoring type” - bird count.

Setting up a Bird-count station via the website

 

Click the install tab on the bottom right of the map window

Adding a bird count monitoring station via the trap.nz mobile phone app

Click the install tab on the bottom right of the map window

 

Click the green tick that has opened up

Select the option of the monitoring station

Complete the code name, open the monitoring type, and select bird count

 

Save your new bird count monitoring station

The bird count station will display on the app as a bird

For instructions on how to use the bird count click here https://help.trap.nz/books/trapnz-comprehensive-user-guide/page/bird-count-records

 

 

 

Bird count records

Settings

Tap the cog icon  to set the type of observations (seen, or seen and heard) and to add historical records.

Species 

Tap the bird icon  to select species to observe from the list. You need to select at least one species to start.

 

 

Observation types 

Select whether your observations are only for birds you have Seen or whether you want to include ones you've only Heard as well.

Add historical bird count 

Allows you to add observations without running the timer.

Start 

Tap the Start button  to start the timer and record observations

Pause

Tapping the Pause button  allows you to

temporarily pause the timer countdown so that you

can add new species or change your settings.

Stop

Tapping the Stop button  cancels the count, removes all counts made in the current session and resets the timer. 

Seen

Tapping the Seen icon  increases adds a Seen observation and increases the observation counter for that species. To remove a count, press and hold until the number decrements.

Heard

Tapping the Heard icon  adds a Heard observation and increases the observation counter for that species. To remove a count, press and hold until the number decrements.

Guidelines for entering bird count records

Seen and Heard
Birds that are first heard should be entered as heard (even if they are later seen). Birds that are first seen should be entered as seen

Sun (0-5)
Record approximate duration, in minutes, of bright sun on the canopy immediately overhead

Time the trap.nz phone app automatically records the time of your bird count.

Temperature
1   Freezing < 0 ℃
2   Cold 0-5 ℃
3   Cool 6-10 ℃
4   Mild 11-15 ℃
5   Warm 16-22 ℃
6   Hot > 22 ℃

Wind
The average for each 5-minute count
0 Leaves are still or move without noise
1 Leaves rustle
2 Leaves and branches in constant motion
3 Branches and tree sway

Precipitation type
None
Mist
Rain
Hail
Snow

Precipitation value
0 None
1 Dripping foliage
2 Drizzle
3 Light
4 Moderate
5 Heavy

Other Noise
i.e other than wind, the average for the 5 minutes
0 not important
1 moderate
2 loud

Adding one-off records - Phone app

A one-off record does not need to have a permanent location attached to it.

You may want to add one-off catches for various reasons, from shooting to road kill and predation.

 

To add a one-off record using the phone app

1. Click on the + install tab on the bottom right of the screen and shift the crosshairs to cover the blue icon that represents you, or if you have enabled the “Context Menu” (press and hold) place your finger over your current location.

 

 

2.Click the green tick tab to open the add installation page. Choose One-off pest.

 

 

3. This will open the catches One-off pest form and fill out the required fields. Note: if you have multiple catches, the Sex and life stage fields will disappear

4. Once you have saved the record, it will show in the paw print to the left of the screen and also as a paw print on the site on the map

These paw prints will stay on your app until you either do a reset, or tap the clear button in the One-off paw records

You will currently find your records in the website's trap records tab and reporting page.

 

Point of Interest records

 

Date

Defaults to the current date and time. Tap it to change it.

Title

This could be anything from a historic site to a sign regarding poisons laid

Type 

Select  from the list of hazard, important vegetation, or signage

Line

If your POI is attached to a line you can select it here.

Notes

Add any notes about the check here.

Colour

Choose the colour you want the POI to display on your map using.

 

 

Moving installations in the app

Open any installation record form and expand the Installation Details panel. Use the Move location button to reposition the installation. 

If the installation has prior records and you are moving it a significant distance (greater than 10 metres) the app will offer two options:

1. Move location - this will create a clone, and retire the original installation. Use this option if you are physically moving the installation. Retired installations can be reactivated at any time.
   
   NOTE:  No records are lost, they will still appear in reports, and shown at the original location.
   
   
2. Correct position - this simply updates the coordinates of the existing installation meaning all prior installation records will appear at the new position. For this reason only this option if you are correcting the mapped position.
   
   NOTE:  No records are lost, they will still appear in reports, and shown at the new location.
   
   

Retiring an Installation via the trap.NZ App

 

Retiring an installation is used when you are no longer wanting an installation in its current position. 

When you’re moving an installation it’s important to remember that the records stay with the installation not the site. To ensure that your records correctly report the information for that particular site you will need to retire them. 

 

To retire, select retire, press and hold and it has retired.

Retired installations can also be reactivated if wanted in the future via your projects in the trap.NZ website.

App: Using the "Walk Line" proximity function

Using the Trap.NZ app, you can automatically record trap checks along a line using your phone’s GPS. When using this function to walk a line, the app will record a default trap check when you are near a trap.

See also: Proximity service adjustments

Note: The phone needs to have location services set to Always On (Android, iOS) AND have battery optimisation turned off for the Trap.nz app (Android.) Failing to do so will mean no tracks are recorded when the app is in the background (i.e. in your pocket.)

How to use the app proximity function 

1. Select "Lines" from the app menu.

Before walking your first line - check your line settings. Select the cog symbol at the top right.

Set your preferences (tap on the ? symbol to see more detail about the preference setting). The preferences will remain set for subsequent line checks.

• • • Proximity Max Distance: the distance you are from the trap before it records a trap check. Because a phone's GPS can take a while to catch up to your location, we recommend setting this to at least 20m.   
    • GPS Accuracy Buffer: can generally be left as is.   
    • Show out of range installations: You will probably want to show out of range installations to begin with - this will show all the traps in the line with an indicator showing which traps have records added to them.

Hit the back arrow in the top left corner when you're done updating your Line Settings, to return to the Lines menu

Select the line you are servicing.

 

The traps on the line you selected will be listed (at the bottom of the screen, you can toggle between a list view and a map view of the line).

From the list view, click the "Walk Line" button (top right) to begin.

 

 

The different types of trap you have on this line will be displayed, so you can set defaults for each trap type.

Enter a default value for each of the trap types on the line, then press "Continue".

After setting the default values,  The options will blank out and only open and show when you are within the proximity you have set in lines. You are ready to start walking the line.

As you walk the line, the traps that you pass will be highlighted with a green outline to show that a check has been recorded against them.

An indicator bar at the top of the screen shows your progress through the line (green checked, black un-checked, red never-checked / new trap). 

At any point in time, you can manually select a trap and change from the default record. When you click save, the form for the next trap will be displayed, but you can press "Close" and go back to the line list/map view and continue walking.

When you have finished walking the line, press Finish.

You will then be able to review and edit any records (if any need to be changed from the default), and deselect any records you don't want to save.

Press and hold the "SAVE LINE" button to submit the records.

 

Setting defaults using Manual complete

Adding default settings

• Setting default settings in your trap.NZ App is an easy process that can save you time out in the field.
• This is helpful when you have a lot of installations to check and update.
• There are two ways in which you can set defaults on the trap.NZ App, either “manual complete or “walk line”
  
  

Manual complete

How to add defaults settings using manual complete

Select a line from your trap.NZ App, in this case, I have two lines I will select ridge

 

This will open all the installations on this line

By selecting manual complete you can now choose to select the default settings before heading out to check your installations

When selecting the installations you want to service it will open up your options

 

Traps 

You can select the lure options by using the settings cog

 

Bait Stations

When you select a bait station you will be asked to include the bait type, you can either choose from one of your “favourite” options,

Or you can select add and select a new one

After selecting all your preferred options, the screen will display all the selected installations shaded in green completed with the defaults you have chosen.

As you work your way through the installations on your project the trap.NZ App will automatically move to the next installation on your line. This will display by both the trap number and An indicator bar at the top of the screen that shows your progress through the line (green checked, black un-checked, red never-checked / new trap).

When you have finished Checking your installations select close to finish your manual complete.

 

 

 

 

 

 

 

 

 

 

Steps to help ensure your trap.nz phone app has accurate GPS locations

 

When using the trap.nz phone app, you will need to follow these steps to minimise GPS locations being incorrect.

Please read the following link which explains GPS accuracy and why sometimes the GPS coordinates are not where you expect them to be.

General notes on phone GPS accuracy, what to expect, how to improve results.

 For android phones

The phone needs to have:

1. The location services set to While in Use, or Always On (Android, iOS)
2. Have battery optimisation turned off for the Trap.nz app (Android.)

IMPORTANT: For recording tracks and using Line Walk features, failing to do use Always On will mean no tracks are recorded when the app is in the background (i.e. in your pocket.)

 

App: Recording a GPS track

Note: The phone needs to have location services set to Always On (Android, iOS) AND have battery optimisation turned off for the Trap.nz app (Android.) Failing to do so will mean no tracks are recorded when the app is in the background (i.e. in your pocket.)

Proximity servicing adjustments

The detection zone for automated installation servicing based on proximity can be adjusted to suit your needs and your GPS accuracy. There are limitations based on geography and available satellites. These adjustments are there to help but cannot work around all issues.

General notes on phone GPS accuracy, what to expect, how to improve results.

 For android phones

The phone needs to have:

1. The location services set to While in Use, or Always On (Android, iOS)
2. Have battery optimisation turned off for the Trap.nz app (Android.)

For recording tracks and using Line Walk features, failing to do use Always On will mean no tracks are not recorded when the app is in the background (i.e. in your pocket.)

Where accuracy is very low, it can help to set the Proximity Max Distance higher. This will mean more installations are serviced in error, so more care is required in the review process. Equally setting it finer means installations will be missed. Trial and error and personal preference will dictate how this is set.

Disabling GPS mode

In some circumstances it will be more appropriate to temporarily turn off the GPS servicing via the GPS toggle button (see below.)

With the GPS Servicing turned off, the GPS track is still recording, but installations within range won't be automatically serviced.

Examples of turning it off might be you've run out of fresh rabbit so can't service the last 20 traps, or the weather has turned bad, so you head home early. Generally you'll want a complete record of where you went and how long it took. This gives you the opportunity to prevent the installations from being automatically serviced.

Using Advanced field settings app

This setting allows for the option to collect more data that the standard settings while also enabling contractor mode

 

1. Open the settings menu on your trap.nz phone app and under the sub-heading Records select  Enable advanced record fields

2. In the advanced field select Enable Contractor Mode

3. As you service your installations after you select the species, you will now have available to you extra fields that allow you to add maturity and sex of the catch

Using Contractor mode

Contractor mode allows you to add property owners’ details into an installation’s details.

This will help anyone entering another person's property to easily be able to contact them and advise them of the visit.

 

1. To enable contractor mode select settings on your trap.NZ menu page

2. Select advanced and enable contractor mode

3. Reset App and hold. Now when you are ready to create a new installation select the green tick.

4. Select the installation type

5. You now have a new contact section in your installation details menu

6. This opens up to allow you to record property owners’ details

 

 

 

 

 

 

 

 

 

Creating and Opening images taken using the trap.NZ App camera

 

This is helpful to projects wanting a visual reference of installations or their surrounds

Projects may use images for many reasons, to show points of interest, signage, vandalism, or catches, the options are endless. The trap.NZ App allows you to create an image for your records, that can be referred to at a later date.

 

1. To create an image, use the individual installations recording page to find the camera icon and capture an image

 

2. Your image will display for you to review

 

3. SAVE AND HOLD to save the image to your records

 

Using the trap.NZ website select the installation you have saved the image to and open the records for it.

4. After selecting the installation you will see the pic icon, click on this to open the recorded image

 

 

 

 

 

 

 

 

 

 

 

 

Exporting your Trap.nz app service logs

Occasionally, there will be an issue when out checking or installing your installations.

These can be due to a number of things, such as not syncing your project prior to leaving network reception, syncing has timed out, the server being down, or a problem with the data submitted (possible if an installation has been removed/altered centrally)

The app stores all attempted service records to the logs - successful or otherwise. These logs can be used to debug issues and restore failed service records. When issues occur the logs can be exported and sent to Trap.nz for analysis. The procedure is as follows:

To find your trap.nz phone app logs, click on the Menu button ("hamburger" icon) at the  top right of the screen,
Select Logs
If an error has occurred, the error icon will display next to the log entry affected.   Tap the "Export logs" button, and choose the required export format. For debugging errors, the JSON format is required by Trap.nz. The best practice is to email them to yourself and a copy to trap.nz at support@trap.nz .

Resetting the trap.nz phone app

trap.nz often has updates, however, despite vigorous testing, sometimes there can be issues that are found after a release that is unexpected.

Here are the steps to take if you find that your trap.nz phone app is not showing as you expect it to.

Exporting your logs

1. Access the menu by the three lines at the top right of the screen.

2. Click on the Logs tab

 

This will show any records that are still in your phone. (this step is to ensure that in case of records not synching you have access to them if needed), ensure you have done this for all of the projects you have completed work in during the last week.

3. Click on the Export logs tab at the top left side of the screen

 

4. Click on the export debug log and email it to yourself. You will need to do these steps for ALL the projects you have added records for that show the records haven't migrated to the website already.

5. A pop-up will appear showing the options, if mail is not one of them, check the “more” section.

Resetting your app

6. Export the logs to yourself, and if they show  a yellow triangle icon send a copy to support@trap.nz. After completing this go back into the menu and click on settings

7. Then click on advanced settings.

8. Then press and hold on the Hard reset.

9. You will receive this message, ensure you have completed all of the steps a-c then click Perform reset.

The app will refresh and the projects should appear as you would expect.

It is recommended that you restart the app after this step to ensure everything is correctly showing.

If you still have issues with the app after completing these steps contact support@trap.nz

 

 

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